Discover a Career with Imagine Learning

Discover a Career with Imagine Learning
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Patient Care Manager (Remote)

About the Role

The Patient Care Manager will lead care coordination efforts, support patient engagement, and ensure the delivery of high-quality, patient-centered services across virtual care platforms. This role serves as a key liaison between patients, healthcare providers, and internal teams, ensuring seamless communication and effective care management.

This position is ideal for a healthcare professional with strong operational expertise, leadership experience, and a commitment to improving patient experiences through efficient and organized care delivery.

Key Responsibilities

  • Oversee daily patient care coordination and remote support services

  • Supervise, mentor, and support patient care coordinators and support staff

  • Ensure timely patient follow-ups, care updates, and service assistance

  • Monitor patient cases, escalations, and service quality standards

  • Collaborate with healthcare providers to align care plans and patient needs

  • Maintain accurate patient records and ensure HIPAA compliance

  • Analyze patient care metrics and implement process improvements

  • Train staff on patient communication best practices and care protocols

  • Address complex patient concerns with professionalism and empathy

Required Qualifications

  • Bachelor’s degree in Healthcare Administration, Nursing, Public Health, or a related field

  • Minimum of 1 year of experience in patient care coordination, healthcare operations, or case management

  • Prior leadership or team management experience

  • Strong understanding of healthcare workflows and patient service standards

  • Excellent communication, organizational, and problem-solving skills

  • Experience with EMR/EHR systems and remote care tools

  • Ability to manage multiple patient cases while maintaining high-quality service

Preferred Qualifications

  • Nursing background (RN/LPN) or clinical experience

  • Experience in tele health or remote healthcare environments

  • Knowledge of insurance processes and care authorizations

What We Offer

  • Competitive hourly compensation

  • Fully remote work environment

  • Opportunity to lead impactful, patient-centered initiatives

  • Supportive and collaborative team culture

  • Professional growth and advancement opportunities in healthcare management

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